A recent survey has just revealed that punctuality is the most desirable quality homeowners look for when hiring tradesman, according to 84% of homeowners
Having a polite manner and responding promptly in communication also have a positive influence according to 83% of homeowners. And at third place, 81% feel that they are more likely to hire a tradesman who can talk through the process of the project.
Communication as well as organisation appear to dominate the top of the table, which shows how much homeowners value professionalism when hiring tradesmen.
With more than half of homeowners confirming they would rather make home improvements than move up the property ladder, it is the established, professional and well organised companies that will be doing the business leaving the poor quality competitors behind.
So which home improvement company in Leeds relies on its previous customers and recommendations for most of its business? A company that will send surveyors and fitters to customers on time, a company that will communicate with its customers and be able to provide a quotation there and then? Elmhurst, of course.
A recent WHICH? survey has confirmed that homeowners prefer to work with independent, local companies, rather than major, national firms
The article, published in November's Which? magazine opens: "The U.K.'s major double-glazing firms have been thoroughly trounced by independent brands in our latest survey....Customers rated the independents in our survey as excellent, giving them five stars for the majority of sales and installation factors, such as quality of products, staff knowledge and the quality of the installation. By contract, none of the major brands achieved five stars on any measure."
The major players in the double glazing industry have no showrooms either. There is no way, sales professionals, can carry into customers homes, the full range of window and door suites, to demonstrate to clients. Potential customers want to come and see for themselves the full range of products available, they want to touch them, feel them, open and close the doors, work the mechanisms, stand on the low thresholds - not imagine these or read from a brochure. And what credibility does a company have if it has no showroom - just an annoying freephone number to a large call centre ! When someone pops into the Elmhurst showroom at Whitkirk, off the Colton roundabout, they are greeted professionally by a team of friendly folk that want to genuinely help them. Small is definitely beautiful when it comes to double glazing!
It's great to go back to see and sell to our existing clients. We have nearly 20,000 of them ! They are only too happy to buy from us again. Why? Well, we are still trading after all these years, we have honoured our long term guarantee to all our clients, we never stop introducing new and more energy efficient products to our customers and most interestingly, even after 30 years, our customers still remember the nice little touches....when we delivered fresh flowers and chocolates to them , following the completion of their installation - it was our way of saying thank you
So why did we stop with the gifts? Who knows?
Whilst having dinner with a very good friend of mine this week, we both had one of those light bulb moments. My friend, Howard Moss, is the MD of Astonish Products. Like Elmhurst, Astonish is a well established household brand, born and bred in Leeds, producing quality products at competitive prices. Like myself, Howard has taken over from his father and expanded the business, in his case ,
worldwide! I asked Howard if he manufactured PVC cleaning products and glass cleaner? Yes we do...he answered and a special mould and mildew cleaner. You know where this was leading .....
Without wasting anytime at all, the next day, pallets of all these products were delivered to Elmhurst HQ so we could start giving away, as part of our after sales pack,
the three products to our customers, as a way to say thank you. OK the flowers may have died and the chocolates eaten, but with these very useful, Astonish cleaning products, customers can keep the PVC frames gleaming white, the glass smudge free and the mould a thing of the past. Maybe customers will remember these products in another 30 years!
MD Elmhurst Windows Ltd
Your home is probably the biggest financial investment that you will will ever make and protecting it from the elements is crucial if you want to feel safe and secure and see it grow in value - hence the need to always invest in high quality doors and windows. But hang on one minute...look up at your wooden boards underneath the eaves. Are they becoming rotte
n with the paint peeling away? For those of you who are unfamiliar with fascias and soffits, roofline's primary role is to ensure the roof remains weather tight and to prevent birds and other animals from getting inside to nest. In addition, roofline prevents water from the roof running over wall surfaces causing damage
So roofline is about replacing rotten fascia boards and leaking gutters with maintenance free PVCu. Beware the rogue installers who only "clad over" the existing rotten wood with a cosmetic cladding - as any wood left in place will rot faster, making remedial work necessary in the future. Furthermore, a full replacement installation also adds beauty and value to the house, as well as protecting it
So it really makes sense to upgrade your roofline elements simultaneously in order to match the aesthetics of your new Windows and doors. You can rest assured that you won't be left facing a bill for a weakened roof and substantial repairs further down the line.
So why not ask Elmhurst for a quotation for your roofline - on its own or as a package deal with replacement windows and doors? One thing is for sure... Your roofline installation will be professionally installed by our dedicated team of roofline fitters and the labour and materials are fully guaranteed for 10 years.
Conservatories make a stunning addition to any home, but when winter descends, many homeowners are forced to abandon their dream room as it becomes impossible to keep warm. We all want more living space and a room that will provide that all year round - but conservatories are often discounted on the basis of extreme temperatures in both summer and winter
So let's talk about a solution that can transform a tired , old version, conservatory into a habitable room which you can enjoy 365 days per year
Solid (warm roof or livin roof) roof options, will not only offer comfortable, all year living space, they are ideal for both replacement and first time installations. When specified as a replacement, a solid warm roof system is designed to replace the existing glass roof or polycarbonate roof, whilst retaining the original Windows, doors, frames and walls. With minimum disruption, this design helps better regulate temperatures reduces wasted living space and glare, and can even save money on energy bills.
Solid roof installations can be installed within a few days. This includes a fully plastered ceiling, external fittings for gutters, fascias etc and options to include spotlights, velux style roof lights and larger rectangular glass panels depending on the type of roof that is purchased.
With many poorly designed early generation conservatories still in existence, replacing the complete structure may be inevitable as Building Regs must be granted and approved for these structures.
With market predictions forecasting a 15% growth by 2018 in the replacement sector, this is great news. After all, the last thing we want for our customers is to leave you out in the cold !
Why not head over to Youtube
to take a look for yourself?
Since we have been installing the most energy efficient low e double glazed units, customers have been ringing us with a concern, that in the morning , the replacement windows are showing signs of condensation - on the outside pane!
Customers are most upset, thinking they have bought inefficient PVCu Windows that are not fit for purpose. On the contrary, this external condensation is actually a symptom of the Windows actually doing their job of keeping the heat in. This is a really positive sign and confirms the double glazing is working efficiently - so nothing to worry about !
As temperatures drop, especially during the night in Spring & Autumn, this natural phenomenon is caused by the outer pane being much colder than in the older PVCu systems and with more heat remaining inside, the result is external condensation, which, if it does occur, will only last a couple of hours in
the morning, before disappearing.
So if you are considering replacement windows , which these days are around 60% more energy efficient than your old plastic Windows, please be aware of this phenomenon and if you do get any condensation on your outside panes, it's all good news knowing the Windows are working to maximum efficiency!
How many times have we heard this phrase over the years!
Many homeowners would rather improve their current homes than move to a new one
High house prices aren't the only reason many are reluctant to move.
Choosing to renovate instead can significantly boost the value of your home, while bringing about such dramatic improvements that it will feel as if you have moved into a new home anyway.
Space is at a premium, so converting parts of your current property into additional space can add a lot of zeroes to your selling price.
Converting your loft into additional living space could boost the value by about £60,000-£75,000, while spending £30,000 to £ 50,000 on improvements could contribute at least £75,000 to £100,000 to the selling price.
The term "home improvement " encompasses a whole range of activities. It can be as minimal as a lick of paint in the kitchen or as comprehensive as building an extension to your property. What's clear, however, is that whether you’re hoping to impress visitors or buyers, the façade of your home can have enormous impact on how favourably people feel about your property – even after they’ve stepped inside
For most people, home is a special place. It represents our sanctuary from the world and the place where we spend quality time to rest and renew our lives. It also represents the single largest investment that we make in our lives.
A growing family places extra demands on space and while your two or three bed property may no longer satisfy your needs, selling and trading up isn’t the only option.
The past few years have seen many UK homeowners choosing to improve their current properties, rather than moving.
An extension priced between £30,000 and £50,000 could add the most value of all, upping your selling price by £75,000 to £100,000. You’re creating a larger living space with the building. Replacing walls with bi-folding doors is another way of creating space.
We found a solution for Mrs G of Alwoodley and she's over the moon now!!
Our fabricator got us out of trouble when they launched this new product.
Liniar windows are the most technically advanced in the market.
Many property owners, like Mrs G, required a traditional timber window frame but timber frames are expensive, need regular maintenance and can be difficult to replace. Traditional PVCu windows overlap the frame and in many cases are too obviously PVCu.
Liniar recognised the need to develop a casement window frame that would fit into any property, where the sash fitted flush into the frame - and which could be foiled to look like traditional timber.
The flush sash window is the only window of it's kind in the UK, and like the rest of the Liniar Energy Plus window range is 'A' rated, fully secure and available in a huge choice of colours.
Take a look at the pictures of Mrs G's windows. She has already recommended us to her friends who are in the market for these type of windows.
For a free quotation ring us on 0113 2644505
I have just returned form a seminar on triple glazing in Coventry . Not everyone's idea of fun !! However, there is a buzz in the air; consumers are spending again but are still very concerned about spiralling energy costs caused by heat loss in the home
Heat losses through a buildings windows makes up a massive part of the total energy and electricity bills for a standard household.
In a normal house costs for this particular heat loss can reach around 15-20 % of the total bill and it can reach up to a staggering 33% depending on circumstances
Windows are the most exposed parts of the house
According to the Energy Saving Trust, 26% of all domestic heat loss escapes through the windows
Installing energy efficient windows is essential to keep the cost of your energy bills down
Triple glazed units are up to 40% more thermally efficient than double glazed ones
Windows fitted with triple glazing exceed current A + window energy ratings
The benefits of triple glazing include improved thermal performance, economic benefits, increased comfort, enhanced security and improved sound insulation
The national sales companies have got on the bandwagon quickly but charge customers premium prices for triple glazing.
Although a more expensive product as we are supplying 3 panes instead of 2, with the centre pane having to be toughened glass, why not contact us to get a competitive quotation.
As a local company, Elmhurst can supply and install triple glazing at a fraction of the price of the "big boys!"
Look, we know you don't like the sound of a double glazing salesman coming to see you -ok we won't send one... We will send a TRIPLE GLAZING salesman lol !!
Energy bills are spiralling out of control . Don't you dread opening those utility bills, especially after a cold, long Winter!
The following tips will help you to reduce your energy consumption around your home – saving money for you and helping to protect our environment.
1. Boil the right amount for every cup of tea, rather than filling the kettle.
2. Use your washing machine at cooler settings - a 40C wash uses a third less electricity than a 60C load – and always put in a full load.
3. Have a shower instead of a bath – it uses far less energy.
4. Insulate your hot water cylinder. An insulating jacket only costs a few pounds and could save you around £10 per year.
5. Turning down room thermostats by 1°C could save 10% on your fuel bill!
6. Close curtains at dusk to prevent heat escaping through windows - especially if your home is not double-glazed.
7. Don't let your curtains drape in front of radiators.
8. Only use electrical appliances when you really need them. Don't leave TV's or videos on standby - the appliances are still using electricity.
9. Seal up any drafts in doors and windows using draft excluders.
10.Use low energy light bulbs. They last longer and save you money.