We believe we provide the best customer care policy in the home improvement industry. Infact, it seems its not just us who believe this. Thousands of our satisfied customers believe we are the best too. From building work to fitting replacements, the Elmhurst team endevour to make our service the most customer friendly around. Our customers are often left so happy they often feel compelled to let us know directly.
“I am writing to tell you how happy we are with the windows and door we have had fitted. Our house was a big project with 3 large bay windows and many other windows of all shapes and sizes.The fit out was done in 4 days with a speedy hard working team. The quality of the glass and overall finish is second to none.
Thanks for doing such a great job to all involved. We will definitely be recommending Elmhurst windows.”
“Elmhurst have recently replaced our double glazing and I felt I must write to you to thank you for the excellent job which was done. The fitters that came were totally professional in everything they did. From the time we were first quoted to the completion of the job, the standard and efficiency of the workmanship could not be faultedWe would have no hesitation in recommending Elmhurst Windows to anyone looking for an excellent company to fit their double glazing . Thank you again for a brilliant job!”
Mr and Mrs R, Leeds 17
“Thank you for the job you have done on my house that was so well done (again , 25 years later than the first time!!)
Your fitters worked so well together and were so patient and cheerfully competent with a worrier like me. Enclosed is a small tip for all the three fitters. I am already recommending you again to all my friends.”
Mrs P Leeds 17
“We would like to say thank you for the prompt response you made to our request for assistance with the locking mechanism on our double doors. Your engineer arrived very soon after we contacted you and was most efficient in diagnosing the problem and putting it right. He also gave us advise on what to do in the future if further difficulties arose. Your liaison person who spoke to us on the phone was most reassuring and helpful.
We do appreciate the friendly and personal response from a local firm who can be contacted so easily”
Mr D Harrogate
“I am writing in response to a recent request for a visit to repair a problem with one of our bedroom windows. We would like to express our thanks to you and your team for a courteous, quick and understanding response.
The politeness and “banter” of your teams is very refreshing as in this current climate some businesses seem to forget the simple basics of maintaining customer relations and “doing the business”
“Some weeks ago as I opened my bedroom window, one of the hinges buckled and the window would not close again. Heavy rain and strong wind was forecast and I knew the window would be blown wide open and the curtain and carpet would be soaked
I rang Norma who was very reassuring and returned the call to say someone would be out within the hour. True to their word 40minutes later an old “friend” came, the window was repaired and an hour later the bad weather arrived as forecast. I have always had excellent support from your staff and I cannot recommend them highly enough”
“We toyed with the idea of having double glazing for several years but have never bitten the bullet, having heard so many horror stories. Well I cannot tell you how pleased we both are with the work that has been completed this week by Andy & Tom. I cannot suggest a single way in which the work might be improved. The rate at which they work is barely believable. The lack of damage to our internal decoration is remarkable. We were particular impressed by the tidy state we found the house at the end of each day.
Neighbours have already commented that our front aspect is one of the nicest replacements they have seen. All this is surely also testament to the skill of your surveyor Clive
Thank you again for making the whole experience, on balance, quite enjoyable.”
Mr S Horsforth
“We were very impressed at how quickly you were able to respond to our phone call about our faulty door. Within a few hours of our call, a service engineer arrived and sorted the problem. The repair was carried out quickly and professionally and I am pleased to say that our door has been fine ever since.
Thank you for providing such excellent customer service – which is so sadly lacking in many companies today”
Prof M Harewood
“Part of the reason we chose Elmhurst was because 22 years earlier we had used your company to fit windows and given that they have been trouble free for all that time, it seemed only fair to give you the chance to quote again
Not only was the quote given most competitive but the fitters were punctual, tidy and nothing seemed to be a problem to them.
I was expecting there to be some damage to the internal decor when the windows were removed but the truth is that the whole job was completed so expertly that redecoration is not necessary
Thank you very much for a job well done, twice in fact!”
Mr @ Mrs M Goole
“I would like to comment on the excellent workmanship and attitude of your two team members. I think this was a fairly challenging job in an old building and the skilful manner in which they removed and replaced the windows was fantastic. Furthermore, their tidiness was totally professional and in these days where not many people care, this was much appreciated.”
Mr B New Farnley
“Now my house has been completely double glazed over the last few months by your firm and I would like to say how delighted I am with the result. I was also pleased with the high standard of workmanship and the professionalism of both Ken & Chris in their hard work and dedication over the last few days. I have already recommended you to some of my friends ”
MR JG MBE
“I am delighted with the improvement of my property. The men were very efficient, courteous and hard working and if in the future I decide to put new windows and doors at the back of my house, I would certainly go back to Elmhurst.
I was also impressed with the simple and straightforward wording in your form of contract”
Mrs B Roundhay Leeds 8
“We are delighted with the look of our new windows and have already noticed the difference in warmth and quiet
The fascias too are a great improvement. We are so pleased that the rotten woodwork has gone and those leaking gutters are a thing of the past !”
Mrs H Wortley Feb 2003
“Elmhurst were the only company that were willing to take on this complex porch extension. After deciding to survey the job initially, Elmhurst accurately costed the job first and had builders look at it before we committed whereas other companies just guessed prices and didn’t seem interested. The whole experience was spot on and the porch is brilliant. Thank you all at Elmhurst.”
Mr B Otley
“Our conservatory is beautiful. We sit and read the papers in it and it’s not too hot thanks to that solar controlled glass roof that keeps it cool. The sales guy really pushed this roof and I was a little bit sceptical but I must admit, it really works. All the team – the builders, plasterer, electrician and fitters were efficient and punctual. A great experience ”
Miss Z Chapel A
“After scouring the market I settled on Elmhurst for their local reputation and fair price. Now that my new windows are doors have been fitted I could not be any happier – the team are first class; friendly, polite, clean and tidy. It was a pleasure chatting with them and providing them with drinks and food. The quality of the product is second to none, totally solid, sturdy glass, hinges, handles and locks – first class company from start to finish. Big thanks to Richard and his band of merry men, my house renovation has just taken a huge leap forward!”
“I used Elmhurst when getting a quote in relation to my replacement bay windows.
As someone who is inexperienced, and therefore cynical, when it comes to double glazing sales teams, the difference between Elmhurst and their (much more expensive) competitors could not have been more striking. We felt that everyone we dealt with at Elmhurst took pride in their job and working for a company where reputation mattered because it was hard earned.
It speaks volumes to me that Elmhurst were willing to refund my deposit rather than installing windows which instead of requiring replacement were simply in need of repair (even though I would not have known this!) – they did this after seeking advice from well qualified surveyors and builders who were knowledgeable, competent and had enough integrity to say no to the job.
It’s really for this reason that if I ever do need more than a simple repair, Elmhurst will be the first company I turn to for help – I am also happy to recommend them to friends and family.”
“Thank you very much Elmhurst Windows for the excellent work.
Throughout the whole process your staff have kept to the agreed schedule and have been very easy and friendly to deal with. They carried out the removal of the old window frames in an efficient and tidy way and we were relieved to see how little mess was produced, considering the age.
The appearance of the new windows is very much in keeping with the previous style of the house (sash windows) and your joiners have made a great job of replacing the internal woodwork – architraves, etc. We are very pleased at the outcome.”
“Great service and just what we expected. We used them nearly 25 years ago and they’re just as good now. Elmhurst are head and shoulders above any other window company we’ve come across.”